Laptop and PC repair · Lancaster
Broken laptop? Hear the price first.
Bring it to our counter off Moor Lane. We find the fault, tell you what it costs and roughly how long it should take, and only fit parts once you say yes.
Opening hours: Mon to Wed 9:30am to 5:30pm · Thu 9:30am to 7pm · Fri 9:30am to 5:30pm · Sat 10am to 4pm · Sun closed
Drop-off times run through shop hours, up to half an hour before closing.
- 6 month guaranteeOn every repair · sample
- Insured while in our careYour laptop, at the shop · sample
- Repairing since 2016In Lancaster · sample
Illustrative demo claims: not a real shop, guarantee or policy.
Repairs and prices
The fixes we do most, on one menu
From prices include the usual part. Your exact price, and an estimate of the time, come after the diagnosis.
How it works
From the counter and back, in four steps
- Step 1
Book a drop-off
Choose the repair and a time to bring it in. Pack the charger, and back up your files if it still starts.
- Step 2
We check it in and test
At the counter we note the fault, any marks on the case and what you’ve left, then run our tests on the bench.
- Step 3
You hear the price first
We ring or text with the price and an estimate of the time. Nothing is fitted until you say yes.
- Step 4
Collect it working
We message when it’s ready. You pay at the counter and we show you the fault fixed before you leave.
Illustrative stock photos: the people shown are not Wickbench customers or staff.
Why Wickbench
What you can count on at our counter
A price before any work
You hear the full cost, parts and labour, before a screwdriver comes out. Say no and the laptop comes back as it was.
Your files left alone
We open only what testing needs and never copy files, unless getting them back is the job you asked for.
Parts named plainly
We tell you whether a part is the maker’s own or a compatible one, and what that changes about the price.
Guaranteed for six months
If the same fault comes back within six months, bring it in and we put it right at no charge.
Reviews
What customers said after collecting
Sample reviews written for this demo, not real customers.
- Sample review
Dropped my laptop on the bus and the screen went to coloured lines. They rang the next morning with a price and said the part would take two days to arrive. It did.
Gemma, Bowerham
Screen replacement
- Sample review
The drive in my old desktop had stopped starting. Lucy got my wedding photos off it onto a stick I brought in, and showed me each folder before I paid.
Tariq, Skerton
Data recovery
- Sample review
My dissertation laptop died at forty per cent every afternoon. New battery, and they told me which charging habits had worn the old one out.
Sian, Galgate
Battery replacement
- Sample review
I was ready to buy a new machine. Rhiannon found a loose cable to the screen and it cost me the check fee and twenty minutes of my Thursday.
Douglas, Morecambe
Diagnostic check
Find us
A yard off Moor Lane, near the canal
Address
Unit 2, Tallow YardMoor LaneLancaster LA1EnglandDemo address. Directions go to Moor Lane, Lancaster.Opening hours
Mon to Wed 9:30am to 5:30pm · Thu 9:30am to 7pm · Fri 9:30am to 5:30pm · Sat 10am to 4pm · Sun closed
| Monday | 9:30am to 5:30pm |
|---|---|
| Tuesday | 9:30am to 5:30pm |
| Wednesday | 9:30am to 5:30pm |
| Thursday | 9:30am to 7pm |
| Friday | 9:30am to 5:30pm |
| Saturday | 10am to 4pm |
| Sunday | Closed |
Dropping off and collecting
- Bring the charger, and anything the fault involves, such as a mouse or dock.
- Allow five minutes at the counter: we note the fault and the condition with you.
- Collection is in shop hours; bring your ticket or the message we send.
When will I get it back?
It depends on the fault and on whether a part has to be ordered, so we don’t guess at the counter. After the diagnosis we give you the price and an estimate of the time, and we message if anything changes. Where no time is agreed, the law in England expects a service within a reasonable time.
Source: Consumer Rights Act 2015, section 52 (England)
What happens to the files on my laptop?
They stay where they are. We test the fault and open only what testing needs, and we copy files only when recovering them is the job. Back up first if the laptop still starts.
Source: UK GDPR and the Data Protection Act 2018; ICO guidance
Do you need my password?
Usually not. If testing has to happen inside your account, you can set up a temporary account for us or change your password after the repair.
Is an old laptop worth repairing?
Often it is: a new battery, a solid state drive or a fan clean can give a tired machine years more. If the diagnosis shows a repair would cost more than the laptop is worth, we say so before you spend anything.
Can you get files off a laptop that won’t start?
Usually, if the drive itself still turns on: we copy the files onto a drive or memory stick you provide. A drive that has failed outright is assessed and quoted first.
What if I decide not to go ahead?
You pay the £25 diagnostic check and nothing else. The laptop comes back to you as it came in.
Ready when you are
Not sure what’s wrong? Start with a check.
Book a drop-off for the £25 diagnostic check. We find the fault and price the repair, and the check comes off the bill if you go ahead.